Tue 9 Mar 2010

The Best Advice I Ever Got (Thoughts on Life, Women, Leadership, and Learning)

Posted by Lisa Hickey under advertising
No Comments

photo: laughlin

photo: laughlin

TONIGHT, WEDNESDAY, MARCH 10, 7-8pm EST. “Twitter Party” talking about “The Best Advice You Ever Got.”   Hosted by The Ad Club. Moderated by me. Join Us!   http://www.adclub.org/wwtwitterfeed

The Ad Club of Boston is running a sold-out Women’s Leadership Forum. As part of the buzz-building, they’ve asked me to host a “Twitter Party”, on Wednesday, March 10th from 7-8 pm EST.

The idea behind the Twitter party is to engage women in a virtual dialogue about the best advice they ever got. Some of the advice collected will go into a coffee-table book to be distributed at the event.

The way it works is this:

I’ll ask four questions over the course of the hour.

Reply to the questions using the hashtag #ww (women’s Wednesday)

On Wed from 7-8 pm, go to http://search.twitter.com

Put #ww in the search box

See all the live tweets of people who are responding

To get you thinking about your answers ahead of time, here are the four questions I’ll be asking.

Q1: Inspired by Women’s Leadership Forum speaker, @ellynletters, book “What I Know Now”: What do you wish you knew when you were younger that you know now? #ww

Q2: What do you see as the greatest struggle for women today? #ww

Q3: Who has been the most influential female figure in your life and why? #ww

Q4: What’s the best advice you ever got? #ww

And for further inspiration, here are some of my answers (don’t peek if you don’t like spoilers!). I’m really looking forward to the answers people will be sharing on that night. Thanks for joining in!

Q1: Inspired by Women’s Leadership Forum speaker, @ellynletters, book “What I Know Now”: What do you wish you knew when you were younger that you know now? #ww

That learning, just learning for the sheer joy of discovering something new – is awesome.

It’s ok to ignore people who say “you can’t do that.”

That knocking down the walls between professional and personal is really quite awesome.

Q2: What do you see as the greatest struggle for women today? #ww

How to deal with growing old in society which cherishes young, beautiful women.

Helping to solve the universal problems which should be solved: poverty, war, hunger, abuse.

Q3: Who has been the most influential female figure in your life and why? #ww

My daughter(s). Who taught me resilience and courage and joy and surprise and showed me how to love me.

Q4: What’s the best advice you ever got? #ww

The reason men get paid more than women is because women don’t ask for as much pay. Figure out what you’re worth. Ask for it.1

Don’t be the person out there looking for a job, be the person doing something interesting.2

There’s a difference between “networking” and “needworking.” 3

“My philosophy of deal making is this– it’s usually about figuring out how to make the other person rich *first.*”4

Give away the credit.5

Where I got the advice above:  1) Nugget discovered years ago, in some Harvard Business school article. Advice I have thought about before going into every negotiation since that day. 2) I used this line in my shortshort appearance in the movie “Lemonade”. It gets re-quoted quite a bit, so I know it works for people. However, I cannot take credit for originally saying this. I read it online somewhere. If anyone finds the original source, please let me know. 3) Just discovered this on LinkedIn. I’ll take that advice to heart, thanks. 4) Advice from Tom Matlack, former venture capitalist and Good Men Project co-founder. It’s advice that can be used not just for financial deals, but for networking, client relationships, employee/employers. It’s that word “first” that’s important and counterintuitive. 5) Always give away the credit. I was taught that at the start of my career and never looked back. Funnily enough, people recently have been telling me I don’t take enough credit. But then, 5 minutes later, there asking me “so how DO you stay so busy in this economy.” Hmmmm…

That’s all I’ve got for today, folks! Please be sure to show up Wednesday March 10 at 7-8 on Twitter for more!  #ww

 

Sun 7 Mar 2010

On thought leadership

Posted by Lisa Hickey under creativity, random
[2] Comments

braincake photo by hfb on Flickr

braincake photo by hfb on Flickr

Thought Leadership involves two things.

Thinking. And Leading. Leading requires action.

Too often, people who view themselves as “Thought Leaders” are great at the first part.

 

Wed 3 Mar 2010

“People buy your product because it fills the narrative gaps in their lives.” An explanation.

Posted by Lisa Hickey under branding
[17] Comments

Oh, the stories brands tell!

Yesterday. I’m on Twitter. A Tweet leads me to a blog post written by Hugh MacLeod. On the blog – some great quotes about entrepreneurship. One in particular, strikes a chord: “People buy your product because it helps fill in the narrative gaps in their lives.”

I tweet that line. Someone doesn’t get what it means. I answer flippantly. But what I should have said was: “I can’t explain it in 140 characters.” Let me tell you a story.

Here it is. It’s actually five, short short stories of how brands have “filled in the narrative gaps” of my own life.

Hope this helps.

July, 2002 I am on a train, Zurich to Berlin. A giddy, giggling couple sits across from me. They are trying to conjugate the word “Google”, in French. “Je google, tu google, vous googlez.” The couple laughs. They kiss. I am fascinated. What other brand name do people say *while they are kissing*? I can’t think of one.

Google had been around for a while back then, but I hadn’t heard “Google” used as a verb before that moment. I get back to the US, excitedly exclaim to people: “Google has made it!” They stare at me quizzically.

Flash forward to 2010. Google’s Superbowl commercial. A perfect example of a brand demonstrating how they “fill in the narrative gaps in your life.” It is my story, told in different words.

September 2009 Uh-oh. The convertible I had owned for ten years, 200,000 miles, drops dead in the middle of the highway. With the immediate prospect of two children in college looming; two tuition payments and a down economy, I swallow my pride and buy a used Honda Civic on CraigsList. My kids taunt me because it doesn’t even have power windows. I retort back that I am doing my “Civic duty”, saving on gas, saving money so they can go to the college of their choice. That’s my story, and I’m sticking to it. My kids stop laughing. I grow to love my new old car.

March 2009 But what about pasta?” my fellow Twitterer asks. “Can pasta really fill in narrative gaps or just fill you?” I think about pasta. I think when my kids were young, telling them stories about – yes — pasta. “Strega Nona”, about a pot of spaghetti that bubbles over, consumes a town. I think of my Italian Grandmother, serving her wonderful manicotti to my then fiancé. He eats plate after plate, not knowing it’s only the appetizer. Turns green when she brings out the pot roast. We tell that story forever, even after we’re divorced. I think of how my kids, when stressed and having a horrible day, will instinctively ask me to make Macaroni and Cheese. “Whole wheat macaroni, please, mom”. I think about how they want to know HOW MUCH. HOW MUCH better is wheat than white pasta? HOW MUCH better would the environment be if the packaging didn’t have all that air in it. HOW MUCH would giving back a nickel per box help the world? “Tell me a story, mommy.” But this time, here is what matters.

November 2001 The iPod has been out a year, I finally break down and buy one. It immediately and irrevocably changes my life. Songs – in any order I want – play for me – while I am doing housework. While I am at the gym. This is amazing. Chores that I used to feel, at best, ambivalent about, I now am excited over. It’s like I have won the lottery. Apple doesn’t talk about how their products will change your life, they just deliver one that does so. I am the one that tells the story. And when I talk about the iPod to my friends, I don’t say “hey, I just purchased a cool new product.” I say, “The iPod changed my life.”

March, 1999 and February 2010 It’s a blustery day in March, and I’m in a drafty warehouse. A woman named Stacy Andrus is showing me her pita-chip making machine. Stacy used to own a sandwich cart in Downtown Boston. The lines at her cart grew long and people would get cranky waiting for their sandwiches. So she would roast some leftover pita bread, season it, and give free samples to people standing in line. And those people, now happy happy, would say “HEY. These pita chips are good. You should sell these.” So she did.

But at that moment in the warehouse, it’s noisy and chilly. Stacy invested everything she had into this new machine. And she had underestimated the problems with the bagging process. The seal has to be perfect. It has to be perfect. She’s going on her third year of only making $20,000 in salary with 100 hour workweeks. And she’s worried. Over the din, she shouts the words “It’s harder than people think, you know.” She wants help from me re-designing her bag, but she knows she can’t pay me. Heck, *I* know she can’t pay me. She offers to share with me business plan advice if I will give her packaging advice.

Stacy and I walk to her office, put the current bag on the table, stare at it. The words “Pita Chips” are in large letters. I tell her to reverse the hierarchy, make Stacy’s the biggest thing on the bag. Brand *Stacy* not the generic word “Pita Chips”. And I tell her to put the story, the story of how she started the company, on the bag. I will write that story for her, email it to her the next day. It’s the least I can do. Then I shrug my shoulders, walk out the door. I never see Stacy again.

In December of 2005, Stacy sells her company, Stacy’s Pita Chips, to Pepsico. Sales at the time are $60 million dollars.

Cut to two weeks ago. I’m sitting in my car – er, my Civic — with my daughter Allie. She’s eating from a bag of Stacy’s chips – cinnamon sugar. Suddenly she looks at the bag, shouts, “Hey, Mom, do you know the story of how Stacy’s was founded?” She pauses expectantly, a chip in one hand, the bag in the other. She’s 18 years old. She looks like the bite and smile portion of a television commercial.

“Why, yes, honey.” I reply. “As a matter of fact, I do.”

What do you think?  Can you think of a single brand that is important to you that you can’t tell a story about?

by hugh macleod

by hugh macleod

 

Fri 26 Feb 2010

The Messy Desk Theory of Creativity

Posted by Lisa Hickey under advertising, creativity, random
[6] Comments

photo: orphan jones on Flickr

photo: orphan jones on Flickr

When I worked in advertising, my desk was always in disarray. And as aghast as I was about my own clear lack of organization, I’d be equally aghast when I went to an account persons office and saw their neat-as-a-pin desks. How could anyone work that way? Where is everything? Aren’t you *working?* I would wonder.

And then one day I read an article that told me the reason why my desk was messy.

It’s because, as a creative person, I’m constantly looking for two unrelated things to combine.

After all, most creative ideas are not 100% new, but are just ways of taking what’s already out there and combining stuff in new ways. But in order to do that “creatively”, you have to break sets. Combine things that are unexpected, because they are not ordinarily grouped together. It used to be putting a new ending on an old cliché. Then it was combining two unrelated images in Photoshop. Not too long ago, it was someone who forgot that a camera and a phone were two completely different objects.

A messy desk keeps the solution to ‘problem A’ right next to the solution to ‘problem B’. It doesn’t file things away into a drawer labeled “the way it’s always been done.”

The internet is the biggest, messiest desk there is. I like to use that to my advantage.

Do you?

 

Mon 22 Feb 2010

This is not a Social Media blog

Posted by Lisa Hickey under advertising, branding, digital, future, random, social media
[3] Comments

3689150365_4c1c938901

I started blogging, tweeting and using other social networking/sharing/media sites not too long ago. The experience changed my life, in amazingly powerful ways, a comment that is still met with a great deal of skepticism almost everywhere I go.

But “Social Media” (a phrase that doesn’t even do what it’s really about justice, as most people equate the words “social media” with “getting on Facebook”) has given me the chance to meet brilliant, thoughtful people from all over the world, and talk to them as equals about things that are important to both of us. It’s helped me get involved in projects I never could have dreamed of on my own: producing a book and a movie, getting a cameo role in a movie; having crazy, impassioned conversations about the future of publishing, sexism, war, pornography; gave me a chance to help start not just one but three online publications; taught me how to shoot, edit and produce a hundred small videos; gotten me over my last final fears of technology. But most of all, I discovered the power in helping other people.

So why wouldn’t I want to blog about social media, if it brought about such profound and wonderful changes?

Because that would be like having a blog about email.

What I’d like to do here is to give you insights into the way technology is colliding with human interactions and communication, insights that will cause you to say “wow, I never saw the world that way.” And, at its best, will let you see the actions you can take next to create the profound changes I think we all can make.

I’m sure that sometimes I’ll slip up and talk about social media, because it still is such a passion of mine. But, on the whole, this blog is not a social media blog.

What is it instead?

It’s a “how the way we interact with each other affects the places we go together” blog.

It’s a “let’s think about creative ways to solve problems and then go out and solve them” blog.

It’s a “what if you didn’t think about technology and communication and marketing and friendship and business and art and change as separate things, but ONE thing” blog.

It’s a “where the heck is this all going to lead us 5, 10, 20, 100 years from now?” blog.

It’s a “wow, this is cool and here’s how it might translate into a business model” blog.

It’s a “Think. Do.” blog.

As always, comments are adored, opposing views are welcome, feedback is thoughtfully considered, and spammers are not tolerated.

 

Mon 22 Feb 2010

Why art?

Posted by Lisa Hickey under random, social media
No Comments

shannonself

You can do lots of stuff when you’re thinking of how to create content. Whether it’s for an individual blog or website, or a company one, or a facebook page, or what have you.

You can give people information. You can explain how to do something. You can report on news. You can share other peoples content. And, in fact, I recommend doing all of those things, and doing those with a high degree of journalistic integrity. Be factual, be logical, be true.

But art – art is your own unique view of the world. With art, truth is how you, and you alone, define it.

That’s why.

 

Tue 15 Sep 2009

3 drafts

Posted by Lisa Hickey under random
[5] Comments

photo: foxtongue

photo: foxtongue

Whenever I am writing something – email, blog post, proposal, tweet, love letter – I almost always do three drafts.

In the first draft, I try to make it logical.

The second draft I try to make it interesting.

The third draft I try to make it short.

Note: even in my longer writing pieces, I always use the third draft to make each individual thought as short as possible.

Hope this helps.

 

Wed 9 Sep 2009

Throttling the Creative Engine

Posted by Lisa Hickey under advertising, branding
[7] Comments

Ad Headline: The Tsunami Killed 100 Times More People Than 9/11

Ad Headline: The Tsunami Killed 100 Times More People Than 9/11

Guest Post by Jim Mitchem

Guest Post by Jim Mitchem

Last week DDB Brasil was publicly scrutinized for publishing a print ad and :30 television spot for the World Wildlife Foundation that caused quite a stir in the advertising community. There is some speculation as to whether WWF even knew about the campaign or whether DDB executives approved it. The ads were submitted in the 2009 Cannes Lions festival. Fingers will be pointed, people will lose jobs. But this post isn’t about the politics or egos. It’s about the creative development.

The print ad, which won a Cannes, shows a litany of passenger jets taking aim on Manhattan, ala September 11th. The headline talks to the number of deaths caused by an act of terrorism versus the number of deaths caused by natural disasters. The purpose of the ad is put the raw power of our planet into proper perspective. And it works. Kind of. Which is to say that you don’t tug on superman’s cape. You don’t spit into the wind. You don’t pull the mask off the ol’ Lone Ranger. And you damn sure don’t use one of history’s worst spectacles of hate as the backdrop for promoting any company or organization.

My father always said, “It’s easier to run on a fly ball than to run back on one.” This is the one piece of advice from him that I utilize in my work every day. In fact, when I think through any communications problem I tend to run all around the periphery of first - to see how far logic extends in the brain. And frankly, if I were working on this project for WWF, I’d have come up with something similar to what they created. Only, I’d have written it down and shared it with my colleagues as a way to set the limits of periphery. Not as a realistic solution. Why? Because of the rules of cooth. Yes, we’re in advertising, but at some point we must draw the line. DDBs decision to publicly promote (in an advertising contest) this ad as a way to flex its conceptual muscle was proof to me that they lack cooth. The fact that this singular idea was produced beyond the napkin into a fully-flushed out print ad and television spot is shocking. Where is the cooth?

Jim Mitchem has his own provocative blog, Obsessed with Conformity. You can also find him on Twitter @smashadv

 

Mon 17 Aug 2009

blinker

Posted by Lisa Hickey under random, social media
[5] Comments

photo: jessicafm on Flickr

photo: jessicafm on Flickr

When cars were first invented, they didn’t have blinkers. It was only after the fact that people studying the effect that cars had on society said “hey, it looks like people keep crashing every time the person in front of them turns. Too bad we can’t figure out a way for the cars to signal their intention before they turn so that people can stop in time.”
And then they solved the problem.

What they didn’t say was: “what idiot invented the car and didn’t realize you’d crash every time you got out there and made a turn” or “the general public is too stupid to drive cars, they are never going to work” or “cars don’t work, it’s fine when there’s only a few people on the road but they are just not scalable.”

Yet that’s what I see people do when it comes to technology, or social media, or networking platforms. They blame the creators or they blame the people using them or they figure stuff will never be scalable.

Until someone else comes along and solves the problem.

Which just got me thinking that some day I would like to be the type of person that invents the blinker.

 

Wed 1 Jul 2009

Twitter is for friends not fiends

Posted by DamienBasile under branding, social media
[10] Comments

Woodstock 69 PosterGain 7 billionity followers! Make 80 trillionity by doing this!

We’re all concerned about being liked and being comfortable with money. These are two common insecurities that people prey on, especially much more so now in social media than ever. Thinking that way is the old wide fish-net push way of marketing. Here’s how Twitter can be maximized so you can get the most out of it, personally AND professionally.

Man in the mirror

Who do you want to surround yourself with in your life? How do you want to be viewed by others? These are questions that should be on your mind constantly, offline AND online.

The noise won’t stop

When you follow people on Twitter that don’t mean anything to your network (i.e. the other people you’ve connected with) what  you end up with is a group of tweets that are disconnected. The conversation is almost schizophrenic. No one knows each other. Your stream is rushing past you like class 5 rapids.

Hey now you’re a ROCKSTAR get your game on go play

Maybe you CAN keep up with 80 thousand followers with your magical desktop sorting application, but I doubt it. The way you’re keeping up with them is not really getting to know them. Most likely what you’re doing is scanning for information, retweeting interesting information, replying to some random interesting tweets & monitoring your @ mentions and DMs for people talking to you.

Social media is about community. I dare you to tell me how the above situation represents community. What it feels more like is a old switchboard telephone operator. Maybe this works for you. Congratulations. This doesn’t work for me anymore.

I’m popularrrr

Recently I had conversations with Connie Reece (@ConnieReece) and Lucretia Pruitt (@GeekMommy) about how there is no way any of us can properly keep up with such a huge group of people on Twitter. Connie recently resorted to making her Twitter profile private to slow down the follow/unfollow game that Twitter numbers gamers play. I have taken a slightly different approach.

Instead of just unfollowing people en masse I am unfollowing on a case by case basis according to pre-set guidelines I judge a twitter account to be suitable for connecting with. In laymens terms, if you suck you’re gone. I am also mostly following just those I’ve met offline first through my other social media friends. One RARE exception to that stipulation is if you follow me then engage me actively and I find your stream valuable. This is rare because most people don’t take the time to interact when they first add. This is the ‘hello my name is’ on Twitter.

Put me in coach I’m ready to play

Why am I telling you this? Not to showcase my follow numbers or ratio- because that alone doesn’t matter. Not to boast about unfollowing people because i’m so elite- because THAT is just ridiculous. No, it’s to show you insight into how you can get more out of your network.

Ever since I have started down this path I have seen more and more of my followers chatting with each other. Why? Most likely it could be because I go out to events that many of the same people frequent and we meet new people when they come to town thus growing our comm-unity. See that? Comm-unity, communication unity.

What’s the benefit of this? For one thing you get to see more than just broadcasted information from your friends. You get to see a whole other side of them when they speak to other people you know. This is when their personality truly comes out.

We all live in a yellow submarine

Twitter is for friends not fiends. I don’t want to be sold to, broadcasted at or have random irrelevant noise in my stream. My day and mind are noisy enough. I come online to be bolstered by community and friends when I can’t do so in my offline world. I also come online to further STRENGTHEN my offline relationships, as well as you should.

If you’re at this point, congratulations! Now you can take the next step by further tightening your network by going to your friends’ twitter pages and see who they are speaking to often that you aren’t following. Notice any repeating names. Follow them and introduce yourself by saying that you noticed they speak with X Y & Z and what you value about them. Talking about your common ground of friends does SO MUCH more for everyone- you, the person AND X Y & Z- than just saying that you’re looking forward to getting to know them. That’s trite and soulless.

I wanna hold your haaaaaaaaaand

Look at that. You’ve come to the end of the story. You can now start buying what your FRIENDS are selling. It’s much more fulfilling being able to help someone out that you care about then a random person you’re connected with. When you invest time and energy into someone you form a relationship. When this happens you create a ‘Trust Fund’ where both you and the other person either add or subtract trust from this mutual fund you have set up. Your Trust Fund grows so much more richer when you do business with those you trust greatly.

One last word, before I go..

Numbers DON’T matter, not because anti-numbers people say so. Numbers don’t matter because if there isn’t value and meaning behind them all they do is give a lovely facade of power that fools any fool. Any wise man knows that it’s the density not the breadth alone that counts. Water of the same volume spread out over a flat surface doesn’t have the same impact as water contained in a compact space. That being said, it’s not just quality, it’s also quantity of quality, so grow your real-ationships exponentially.

Cultivate your connections. Connect to people that mean something to you. Make those people mean much more to you. Introduce them into your circle to tighten relations more. Every person in my created @ChatPack and @MemeGirls groups do important things- or at least we think so. And that’s all that matters- that we do important things separately, connect and make great things together.

Perpetuate this ideal indefinitely. Your 20% will do and be your 80%. Nurture and grow your core group.

These are the people that will carry you to great heights.

 

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